Customer Service/ Success Diploma (Level 2 & 3) - CPD Certified
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Summary
- CPDQS Digital Certificate Included for The Title Course Only - Free
- CPD Certified Printed Hardcopy Certificate (Per Unit) - £8
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
24 Hour Flash Deal 4-in-1 Customer Service Diploma (Level 2 & 3) - CPD Certified Bundle
Take the initial steps toward a successful long-term career by studying the Customer Service Diploma (Level 2 & 3) - CPD Certified package online with StudyHub through our online learning platform. After completing extensive research, we designed this customised Customer Service Diploma (Level 2 & 3) - CPD Certified course to ease your journey toward your goal. The Customer Service Diploma (Level 2 & 3) - CPD Certified course covers all of the latest information to keep you ahead of the job market and prepare you for the next step.
The Customer Service Diploma (Level 2 & 3) - CPD Certified bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.
This Bundle consists the following career oriented courses:
- ➥ Course 01: Customer Service and Front Desk Training
- ➥ Course 02: Customer Service Management: Recovering Difficult Customers
- ➥ Course 03: Cross-Cultural Awareness Training
- ➥ Course 04: Diploma in Workplace Professionalism and Communication
Key Features of the Customer Service Diploma (Level 2 & 3) - CPD Certified Course :
- CPD Accredited Customer Service Diploma (Level 2 & 3) - CPD Certified course
- Instant e-certificate available with Customer Service Diploma (Level 2 & 3) - CPD Certified bundle
- Fully online, interactive Customer Service Diploma (Level 2 & 3) - CPD Certified course with audio voiceover
Self-paced Customer Service Diploma (Level 2 & 3) - CPD Certified course using smart devices, from anywhere in the world
CPD
Course media
Description
The Customer Service Diploma (Level 2 & 3) - CPD Certified course has been prepared by focusing largely on career readiness. It has been designed by our Customer Service Diploma (Level 2 & 3) - CPD Certified specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided with Customer Service Diploma (Level 2 & 3) - CPD Certified, if it’s required by any learners.
Curriculum:
Customer Service and Front Desk Training
- Module One – Who We Are and What We Do
- Module Two – Establishing Your Attitude
- Module Three – Identifying and Addressing Customer Needs
- Module Four – Generating Return Business
- Module Five – In-Person Customer Service
- Module Six – Giving Customer Service over the Phone
- Module Seven – Providing Electronic Customer Service
- Module Eight – Recovering Difficult Customers
- Module Nine – Understanding When to Escalate
Who is this course for?
This Customer Service Diploma (Level 2 & 3) - CPD Certified bundle training is suitable for -
- Students
- Recent graduates
- Job Seekers
- Progression:
- Level 2 Certificate in Principles of Customer Service
- Level 2 Certificate in Customer Service (RQF)
- Level 3 Diploma in Customer Service (RQF)
- Certificate in Know Your Customer & Customer Due Diligence
- Level 3 Diploma for Customer Service Skills (RQF)
- Level 1 Award in Customer Service (RQF)
- Level 1 Certificate in Customer Service (RQF)
- Level 2 Award in Customer Service (RQF)
- Level 2 Diploma in Customer Service (RQF)
- Level 2 NVQ Certificate in Customer Service (RQF)
- Level 3 Certificate in Principles of Customer Service
Requirements
There is no formal qualification needed for this course.
Career path
This Customer Service Diploma (Level 2 & 3) - CPD Certified bundle is an excellent opportunity for you to learn multiple skills and explore various career opportunities.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
CPDQS Digital Certificate Included for The Title Course Only
Digital certificate - Included
After studying the course materials, you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim One Digital Certificate for the title course completely free of cost. The cost for additional digital certificates is £4.99 each.
CPD Certified Printed Hardcopy Certificate (Per Unit)
Hard copy certificate - £8
- FREE UK Delivery
- International Delivery +£ 10.00
The price for each Printed Hardcopy Transcript is £9.99.
- FREE UK Delivery
- International Delivery +£ 10.00
Student ID Card is included in the price, excluding shipping fees.
- UK Delivery £4
- International Standard +£ 8.00
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
